RETURNS & EXCHANGE POLICY
Our goal is 100% customer satisfaction with our 30-day returns policy.
In general, unworn shirts can be exchanged within 30 days of delivery. Please include a copy of the packing slip that was sent with your original purchase along with the return form.
If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please refer to our Return & Exchange policies or contact us (firstname.lastname@example.org).
If you are not completely satisfied with your purchase, you can send it back for an exchange or refund. Items must be returned in their original condition. Please see the steps below. We accept returns in the condition in which they were sold within 30 days from the original purchase date.
Please mail the item(s) to:
Return – BYDFAULT 22421 NE 39th WAY Redmond, WA 98053 USA
– 1 – Include a copy of the packing slip or confirmation email from your order along with the return form. Download return form. (We cannot guarantee all items and sizes will be in stock). You will need to download and install the free Adobe Acrobat Reader to download the form.
– 2 – Please mail your return back to us within the original packaging to the address provided above. Please use a secure and insured shipping service (such as UPS), as BYDFAULT cannot accept responsibility for items not received. Please note that all return shipping costs are the responsibility of the customer.
– 3 – Once we receive the returned items, your new item(s) will be shipped out at no additional cost or a refund will be credited in your original form of payment less the original shipping fee and a re-stocking fee of $5 per item.
Defective/damaged item: We will refund postage for any defective items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty, we will also not refund any return postage charges unless the item(s) are confirmed as faulty.
If at some point you feel lost and not sure what to do, give us a call and we’ll walk you through the process and address any concerns or questions you may have: +1 (425) 247-0631. If no one there (we are still a small shop) please leave a message with your contact information and we’ll call you back.
If you are shy with the phone, send us an email with your questions and contact information at: email@example.com.